Digital forum - Build resilient customer experience in banking

Build resilient customer experience in banking

19 May, 2021 | 11am – 12.15pm | (GMT+08:00)

In order to stay customer-first in today’s rapidly digitized and data-driven world, banks like yours need to leverage the right technologies like AI to deliver the banking experiences your customers expect. But where do you start?​

Join us for the third edition of Fast Forward to learn how some of the largest banks in the region are turning to technology to enhance customer experiences, such as using AI-powered CRM to automate sales processes without sacrificing the personal touch.​

We’ll also dive into how AI can help turn siloed data into actionable insights that drive personalized, secure and consistent customer experiences across all channels.

Key highlights:​

• A thought-provoking conversation with Dr. Chris Marshall, AVP of IDC Asia Pacific, on IDC trends, resilience strategies and more​
• Timely use cases in the banking industry​
• Insightful customer story on Microsoft Dynamics 365​
• Demo and partner showcase on driving better customer engagement​
• Live Q&A session

Event agenda:​

As a decision maker who is always looking to invest in the future of your business, it’s time to secure your spot at Fast Forward today.​

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